Frequently asked questions

A system to monitor your fleet vehicles. It shows where each vehicle is, the trips it made, risky driving events, and photos and video from its two cameras. A unit installed in each vehicle sends the data.

A basic tracker shows a dot on a map. Filodos also splits movement into trips, flags risky events such as speeding, harsh braking, collisions and fatigue, and shows video from a road camera and a cabin camera. Daily, weekly and monthly reports sum it up in plain language.

One permanently wired unit per vehicle, with GPS and BeiDou positioning and two cameras: one points at the road, one at the cabin. The unit sends data through the mobile network.

Yes, for GPS trackers. We configure the trackers you already have to report to the Filodos dashboard, and you keep the hardware. You get the live map, trips, reports, geofences and driver scores. Harsh-driving events depend on what your tracker sends. Video and photos need a Filodos camera unit. Tell us the make and model, and we will confirm. See Connect your own GPS device.

No. The dashboard runs in any modern browser. The mobile apps for iPhone and Android are optional. The iPhone app is on the App Store. The Android app is on Google Play.

The dashboard and the apps are in English at this time. A Greek interface is on our roadmap. This website is in Greek and English.

The Features page marks each feature as Available, In development or Roadmap. Available means that it works today.

For general questions, write to info@filodos.gr. For prices and demos, write to sales@filodos.gr. If you are a customer and need help, write to support@filodos.gr.

Open filodos.gr/filodos-dashboard. Type your organization, your email and your password. Your administrator creates your account.

Administrators add and edit vehicles and drivers, assign drivers to vehicles, draw zones, send commands to vehicles (live tracking, photo, video) and manage users. Users see the fleet and read all reports, but cannot change anything. Drivers sign in to the mobile apps and see only their own trips, events and reports.

Approximately every 15 seconds. An administrator can switch a vehicle to Track live, so that it reports every 10 seconds until you stop it.

One drive from ignition on to ignition off. If a vehicle sends no data for more than 10 minutes, for example in an area with no coverage, the trip ends. Thus one real drive can show as two trips.

Red "!" badges are risky events. Camera pins are photos. Blue pins are recorded video. Click a pin to see the details. A video plays in the popup.

SOS, collision, rollover, fatigue, speeding against the posted limit of each road, harsh braking and harsh acceleration, zone entries and exits, and the driver-assistance (ADAS) alerts from the camera, for example forward collision or lane departure.

By vehicle shows one vehicle, for all drivers. By driver follows one person across all the vehicles that person drove. It uses the driver-to-vehicle assignments in the dashboard.

The driver is probably not assigned to that vehicle for that time period. Check the assignment on the Devices or Drivers page.

Yes. An administrator draws a circle or a polygon on the fleet map, then gives it a type (depot, customer or no-go) on the Geofences page and links the vehicles. A zone records entries and exits only for its linked vehicles.

Open the Devices page. The Health column shows the time since the last position, the ignition state, the number of satellites and the mobile signal.

Not at this time. Reading these values from the vehicle's CAN bus is on our roadmap.

Yes. The Trips, Events, Drivers, and Daily report pages each have an Export CSV button. It downloads the rows on the screen with fleet-local timestamps. For your data warehouse, use the Analytics API instead.

Yes. An administrator clicks the vehicle on the fleet map and selects Stream video. The video plays on the Video page and in the mobile apps, some seconds behind real time. The system records each stream, so you can play it again later.

No. The servers keep only the streams that a user starts, and short clips that SOS, collision and rollover alarms record automatically. All other footage stays on the memory card in the vehicle. There is no audio.

Usually the ignition is off. The unit sends no photos or video while the engine is off, and the system keeps the request until the ignition comes on. The vehicle can also be out of mobile coverage, or the upload is not complete. Wait one minute before you report a problem.

Video for 30 days and photos for 1 year. Then the system deletes them automatically. Longer video retention is available as an add-on.

On servers in data centres in the European Union. All connections use encrypted HTTPS.

Only the users of your organization. Each customer is a separate organization, and each request is checked against the organization of the signed-in user. In your organization, administrators and users can open all reports, while drivers see only their own driving. Only administrators can change data.

No. The mobile apps contain no advertising, no analytics and no third-party tracking.

For vehicle and camera data, your company is the data controller and Filodos processes the data for you. Tell your drivers what the system records and why. Our privacy policy describes the data in detail.

Ask the Filodos administrator of your organization, or write to support@filodos.gr from the address you sign in with. We delete the account within 30 days. See the privacy policy for fleet data.

One monthly price per vehicle, with unlimited users. Tracking starts from €15 and Video from €29 per vehicle per month, excluding VAT. See the Pricing page for the plans.

Plans run on a 12-month agreement, billed annually. Enterprise and multi-year terms are available on request.

Yes. Our pilot programme lets you try Filodos on 10–20 vehicles first. Write to sales@filodos.gr for the current pilot terms.

Yes. Each vehicle gets the same dual-camera unit, so the change is on our side, with no second installation. You can mix plans across your fleet.

No. Features marked In development or Roadmap come to your plan when they launch. Only one-off integration work and the listed add-ons cost extra.